Please Note
During busy holiday seasons, please note that we can not guarantee shipping times. We will still do our best to process orders daily.
| Method | Shipping Time | Order Tracking | Insurance |
| Registered Airmail (Local shipping company) | 6-10 Business days | Yes | No |
Process Time - Please be aware that it takes 3 business days to process your order, after which you can start counting Shipping Time. Business days means that we do not process orders on holidays or weekends.
Process Time - Once your order has been processed, then the shipping time starts. This is when you receive an email from us with your tracking code.
Delivery
If your package has been marked as delivered, please check with your neighbors or housemates as they may have accepted your package. If that is not the case, please contact the shipping company directly to ask about the status of your package. We can not cover or replace a package that has been marked as delivered. All our customers have safely received their packages.
If we receive a package in return due to a wrongful address, we will refund the order. If we need to reship it, then the customer pays the shipping cost.
Customs, Duties and Taxes
The prices displayed on our site are tax-included in Euros (or whatever currency you choose), duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.